Frequently asked questions.

Use the secure contact form. Support is normally handled during European business days. For an existing order, include your order number, delivery address and one relevant photograph so we can help efficiently.

Orders use plain outer envelopes or boxes without product branding. Available tracked and untracked delivery methods are shown in the webshop. When tracking is included, the shipment code is sent by email and may also appear in your webshop account. Check the spam folder before contacting support about a missing notification.

P.O. boxes and pick-up stations can be used where the selected carrier and parcel size allow it. Larger orders may be refused by the collection point, so verify its restrictions before placing the order.

As a general indication, European deliveries often take 3 to 5 business days and destinations outside Europe often take 10 to 15 business days. Customs, local postal services and seasonal delays can make delivery take longer. These times are estimates, not guarantees.

Check tracking, the delivery address and your email first. If an order has not arrived after roughly three weeks within Europe or five weeks outside Europe, contact support with the original delivery address and order number. Incorrect or incomplete addresses can prevent delivery.

Available destinations can change. Enter your delivery address in the webshop to see the current shipping methods for that location. You are responsible for checking local import, possession and cultivation rules before ordering.

The webshop supports Bitcoin, direct bank transfer and cash payment in euro or US dollars when those options are displayed at checkout. Bank details or cash-payment instructions are provided with the invoice. Use only the current details supplied for your order.

Select Bitcoin during checkout and use the temporary payment address or QR code generated for that order. Complete the payment before the checkout timer expires. Never reuse an old wallet address, never send Bitcoin to an email address and do not save a QR code to pay later.

Bank and cash payments can require manual confirmation on business days, so the status may remain unchanged over a weekend. Bitcoin payments are normally processed automatically. Check your webshop account and confirmation emails; contact support if a paid order has not updated after a reasonable period.

Legal status differs by country and can depend on the product contents and intended use. A product being available in the webshop does not prove it is lawful at your destination. Check current national, regional and import rules before ordering.

Open the online 100% mycelium grow guide before preparing the kit. It explains the complete sequence from setup and daily observation to harvest and preparation for a following flush.

Healthy mycelium is commonly white, but bruising can look blue or blue-green and older mycelium can develop pale yellow areas. A strong unpleasant smell or clearly spreading unusual colour can indicate a problem. Stop handling the kit and describe the change through the secure contact form rather than guessing. Support can request a photograph in a reply if needed.

It is a prepared substrate through which mycelium has already developed. This removes the early inoculation and colonisation stages, but the kit still needs suitable conditions and careful handling.

Golden Teacher and B+ are commonly considered approachable choices. More important than the strain name is your ability to follow the guide and maintain a clean, stable environment.

A fully colonised kit gives you a strong, prepared start and makes the process easy to follow. Every crop develops in its own way, which is part of what makes growing so enjoyable.