Information you provide
When you contact us, we receive the information included in your message. When you order, transaction details are processed through the webshop and the payment or delivery providers shown during checkout. This can include contact, delivery, order and payment-status information needed to fulfil the request.
Why information is used
Information is used to answer questions, process and deliver orders, prevent misuse, meet legal obligations and improve the reliability of the website and customer service. We do not need private wallet keys, account passwords or unrelated identity documents to answer an ordinary support request.
Service providers
Our webshop platform, payment providers, carriers, hosting services, Cloudflare Turnstile and essential technical suppliers may process information where needed to provide their part of the service. Their own privacy terms may also apply. The provider involved depends on the service, payment and delivery choices used.
Cookies and local storage
The content website is designed to work without advertising trackers. The webshop may use cookies or local storage required for cart, checkout, security and preferences. Browser settings can restrict storage, but doing so may prevent cart or checkout functions from working correctly.
Retention and security
Information is kept only as long as reasonably required for service, legal, accounting and dispute purposes. The relevant period can differ between a general enquiry and an order record. Reasonable technical and organisational safeguards are used, but no internet service can promise absolute security.
Contact form messages
Messages sent through the secure contact form contain only the text and order details that the customer chooses to provide. File uploads are not accepted. Provide only the information needed to assess the order or product question and never send passwords, private wallet keys, identity documents or sensitive medical information.
Your choices
Depending on applicable law, you may have rights to access, correct or request deletion of personal information. Use the secure contact form with a clear request and enough information to identify the relevant correspondence or order. Some records may need to be retained where law, accounting or dispute obligations require it.
Policy updates
This notice may be revised when the website, webshop or service providers change. The update date at the top identifies the current version. Material questions about data handling can be sent to the support address before placing an order.
If any part of this information conflicts with mandatory consumer law, the mandatory law applies.