Order question
Include the order number, the email address used at checkout and a concise description of what needs to be checked.
Customer support
How can we help?
Send your question through the protected form. Our support address remains private and your message goes directly to the support team.
- Protected against automated spam
- Your address is used only to answer your request
- Direct support from real people
Secure contact form
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Product advice
Tell us whether you are new to grow kits, which varieties you are comparing and what matters most to you.
Grow support
Explain the timeline, room conditions and visible changes as precisely as possible. Support may ask for a photograph in a follow-up reply when it is genuinely needed.
Help us help you
What to include in your message.
Specific information reduces follow-up questions and helps support distinguish an order issue, normal biological variation and a possible product concern.
- 01
Identify the order
Share the order number and the email address used during checkout.
- 02
Describe the timeline
State when the parcel arrived, when the kit was opened and when the issue first became visible.
- 03
Describe what you see
Mention changes in colour, smell or texture and whether temperature, sunlight or airflow changed.
What support can do
Practical help from real people.
Support can help with order status, payment questions, delivery information, product contents and visible grow-kit concerns. A clear order number and timeline help us answer more quickly.
Answers without waiting